1. Who we are
Mark It Off Ltd is an accounting practice based in South Croydon, Surrey. We are the data controller for the personal information we collect through this website.
Company name: Mark It Off Ltd
Address: South Croydon, Surrey
Email: info@markitoff.co.uk
Phone: 0800 043 0158
Website: www.markitoff.co.uk
2. What information we collect
Information you give us
When you fill in our contact form, we collect:
- Your name
- Your email address
- The nature of your enquiry
- Any other information you choose to include in your message
Information collected automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies, including:
- Pages you visit and time spent on each page
- Your approximate location (country/city level)
- The device and browser you use
- How you arrived at our website (e.g. Google search, direct)
3. How we use your information
We use the information we collect to:
- Respond to your enquiries and provide the services you request
- Communicate with you about our accounting services
- Improve our website and understand how visitors use it
- Comply with our legal and regulatory obligations
Our legal basis for processing your personal data is:
- Legitimate interests — to respond to enquiries and improve our services
- Contract — where we are providing or discussing providing services to you
- Legal obligation — where we are required to process data to comply with the law
4. Cookies and tracking
We use the following cookies and tracking tools on our website:
Google Analytics
We use Google Analytics to understand how visitors use our website. This collects anonymous data about page views, time on site and traffic sources. Google may transfer this data to servers in the United States. You can opt out of Google Analytics by visiting tools.google.com/dlpage/gaoptout.
Essential cookies
We use a cookie to remember your cookie consent preference so you are not asked again on future visits.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of this website.
5. How we share your information
We do not sell your personal data. We may share your information with:
- Formspree — our contact form provider, who processes form submissions on our behalf
- Google Analytics — for website analytics (anonymised data only)
- HMRC and regulatory bodies — where required by law as part of our accounting services
- Professional advisors — such as lawyers or insurers where necessary
All third parties are required to handle your data securely and in accordance with applicable data protection law.
6. How long we keep your data
We retain personal data for as long as necessary to provide our services and comply with our legal obligations:
- Enquiry data — up to 2 years from the date of enquiry
- Client accounting records — 7 years in accordance with HMRC requirements
- Website analytics data — up to 26 months (Google Analytics default)
7. Your rights
Under UK GDPR, you have the following rights:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to ask us to correct inaccurate data
- Right to erasure — to ask us to delete your personal data in certain circumstances
- Right to restrict processing — to ask us to limit how we use your data
- Right to data portability — to receive your data in a structured, commonly used format
- Right to object — to object to processing based on legitimate interests
To exercise any of these rights, please contact us at info@markitoff.co.uk. We will respond within 30 days.
8. Data security
We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it against unauthorised access, loss or misuse. Our website uses HTTPS encryption to protect data in transit.
9. Third party websites
Our website may contain links to third party websites such as Google and WhatsApp. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. How to complain
If you are unhappy with how we handle your personal data, please contact us first at info@markitoff.co.uk and we will do our best to resolve your concern.
If you remain unsatisfied, you have the right to lodge a complaint with the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113